How much do you charge for your services?
We charge for our services by the hour. Our hourly rate is $50 per hour. We work a minimum of 2 hour blocks of time, preferably 3-4 hours.
What kind of payments do you accept?
We accept cash, checks, PayPal, and all major credit cards. Payment is due at the end of each session.
How does the process work?
First, we will discuss your needs in a free 15-20 minute phone conversation to make sure our services are a good fit for your situation.
If you decide to proceed, we will schedule an appointment for an Assessment Visit, which usually takes 45 minutes to one hour. During that visit, we will discuss your organizing goals and preferences, look at all of the areas you want to organize, and make a tentative plan. Then we will schedule the first organizing session.
During the organizing sessions, we will look at the area that needs to be organized, discuss the best options for the space, work through the process of deciding what you want to dispose of and what will remain, and find the best places and arrangements for the remaining items.
For a complete description of the process, please refer to our Client Agreement Form.
How long will my project take?
Estimating the amount of time a project will take is difficult. Everyone is different, and every project is different. The amount of time it takes depends on many factors, including the size and accessibility of the space, the speed at which you make decisions, the number of interruptions (telephone, children, pets, etc.), the level of organization desired, and how much work you do on your own between sessions. After our first session, you will generally have a good idea of how quickly we can work, so this may help you get an idea of the amount of time it will take.
Do I have to be present when you are working?
It is in your best interests to be present (or at least available) during sessions. During the weeding out process, you will make all decisions about what items will be kept. You will be learning new organizing skills or reinforcing existing ones. Since we will be making decisions about how items will be organized and arranged, it is ideal if you assist in that process so that the results are the best system for you.
In a few unique situations, it is possible for us to work without a client there 100% of the time. In order for this to occur, we will need to know exactly what you need and what your expectations are for our time. Please discuss this with us as soon as possible if you are considering this type of arrangement.
What if I need to cancel or reschedule an appointment?
If you need to cancel an appointment, you must contact us by telephone at least 24 hours in advance. No penalty will be assessed if 24 hours notice is given or if there is a true emergency.
What do I need to do to prepare for our first organizing session?
There is no need to clean up before we come. In fact, it’s better if we see what your home or work environment is like on a typical day so that we can see what challenges you have and what organizing systems are already in place.
Get a good night’s sleep and eat a good meal before we begin. If our session time overlaps a meal time, have something ready so that we don’t have to stop for long. You don’t need to worry about us, as we will pack something to eat and drink. We will take breaks as needed.
It is helpful to have trash bags and a few medium to large boxes on hand (although we will generally have these with us if you don’t). It is likely that there will be items to dispose of and items to take for donation. If you have items to donate, we will take as much of these as our available car space will allow and will charge half of our hourly fee for delivery of donations.
There is no need to purchase any special organizing supplies beforehand. It’s likely you may have anything we need at home already, and we will use what you have first if possible. If we need additional items, you can purchase those on your own or we will shop for those items if you prefer at half of our hourly fee.
Will you make me get rid of things?
The decision to remove or keep an item is always yours. If you ask our opinion about whether to keep something, we are happy to give it, but the final decision is always yours. We will never get rid of anything without your permission.
Do you work on evenings and weekends?
Though we prefer to work during the normal business hours from 8-5, we are happy to work on weekday evenings and weekends if we are available. We understand that many of our clients work during business hours, and we will be as accommodating as we can to your schedule.
Do you work in my area?
Angie lives in Kingsport, Tennessee, and Laurie lives in Johnson City, Tennessee. We will gladly work at any location within a 45 minute drive from our homes. If the drive is longer than 45 minutes, we will charge half of our hourly rate for our driving time.
We love to travel, so if you are willing to pay for our travel costs, we are willing to come to most any location to organize!
What if I’m embarrassed for you to see my home?
We have helped a lot of people with a lot of disorganized spaces, so chances are we’ve seen worse. We will not judge you by the state of your home or office. While most people cringe at the sight of an unorganized mess, we actually get excited because we know we’ll be able to make a big difference.
We will treat you in a professional manner, with respect and confidentiality. We promise not to talk about your situation with our family, friends, or other organizers. We are committed to following the Code of Ethics of the National Association of Productivity and Organizing Professionals (NAPO).