How much do you charge for your services?
I charge for my services by the hour. My hourly rate is $40 per hour. I work a minimum of 2 hour blocks of time.
If you prepay for a package, you will get a discounted rate. For a 10 hour package, you will save 10% ($360 instead of $400), for a 20 hour package, you will save 20% ($640 instead of $800).
Prepaid sessions do not expire, and the hourly rate is good for up to a year. After a year, if my hourly rate has increased, your unused sessions will be adjusted to the new rate.
What kind of payments do you accept?
I accept cash, checks, PayPal, and all major credit cards. Payment is due at the end of each session.
How does the process work?
First, we will discuss your needs in a free 15-20 minute phone conversation to make sure my services are a good fit for your situation.
If you decide to proceed, we will schedule an appointment for your first session.
We will look at the area that needs to be organized, discuss the best options for the space, work through the process of deciding what you want to dispose of and what will remain, and find the best places and arrangements for the remaining items.
For a complete description of the process, please refer to my Client Agreement Form.
How long will my project take?
Estimating the amount of time a project will take is difficult. Everyone is different, and every project is different. The amount of time it takes depends on many factors, including the size and accessibility of the space, the speed at which you make decisions, the number of interruptions (telephone, children, etc.), the level of organization desired, and how much work you do on your own between sessions. After our first session, you will generally have a good idea of how quickly we can work, so this may help you get an idea of the amount of time it will take.
Do I have to be present when you are working?
It is in your best interests to be present (or at least available) during sessions. During the weeding out process, you will make all decisions about what items will be kept. You will be learning new organizing skills or reinforcing existing ones. Since we will be making decisions about how items will be organized and arranged, it is ideal if you assist in that process so that the results are the best system for you.
In a few unique situations, it is possible for me to work without a client there 100% of the time. In order for this to occur, we must have worked together enough so that I know exactly what you need and what your expectations are for my time. Please discuss this with me as soon as possible if you are considering this type of arrangement.
What if I need to cancel or reschedule an appointment?
If you need to cancel an appointment, you must contact me by telephone at least 24 hours in advance. No penalty will be assessed if 24 hours notice is given or if there is a true emergency.
If you have prepaid for a session and cancel an appointment without 24 hours notice, your remaining hours will be adjusted by half of the scheduled appointment time.
What do I need to do to prepare for our first organizing session?
There is no need to clean up before I come. In fact, it’s better if I see what your home or work environment is like on a typical day so that I can see what challenges you have and what organizing systems are already in place.
Get a good night’s sleep and eat a good meal before we begin. If our session time overlaps a meal time, have something ready so that we don’t have to stop for long. You don’t need to worry about me, as I will pack something to eat and drink. We will take breaks as needed.
It is helpful to have trash bags and a few medium to large boxes on hand (although I will generally have these with me if you don’t). It is likely that there will be items to dispose of and items to take for donation. If you have items to donate, I will gladly take as much of these as my available car space will allow.
There is no need to purchase any special organizing supplies beforehand. It’s likely you may have anything we need at home already, and we will use what you have first if possible. I will have a few inexpensive organizing supplies with me. If we need to purchase anything, I can help you find it.
Will you make me get rid of things?
The decision to remove or keep an item is always yours. If you ask my opinion about whether to keep something, I am happy to give it, but the final decision is yours. I will never get rid of anything without your permission.
Do you work on evenings and weekends?
Though I prefer to work during the normal business hours from 8-5, I am happy to work on weekday evenings and weekends if I am available. I understand that many of my clients work during business hours, and I will be as accommodating as I can to your schedule.
Do you work in my area?
I live in Kingsport, Tennessee and will gladly work at any location within a 30-45 minute drive from my home. If the drive is longer than 45 minutes, I will charge half of my hourly rate for my driving time.
I love to travel, so if you are willing to pay for my travel costs, I am willing to come to most any location to organize!
What if I’m embarrassed for you to see my home?
I have helped a lot of people with a lot of clutter, so chances are I’ve seen worse. I will not judge you by the state of your home or office. While most people cringe at the sight of an unorganized mess, I actually get excited because I know we’ll be able to make a big difference.
I will treat you in a professional manner, with respect and confidentiality. I promise I won’t talk about your situation with my family, friends, or other organizers. As a member of the National Association of Professional Organizers (NAPO), I am committed to following their Code of Ethics.